Steps to File a Vehicle Theft Claim with The General
Vehicle theft is stressful. Knowing the steps to file a claim with The General makes it easier. Use this guide to see what to do, which documents to prepare, and how to keep the process moving.
Essential Steps for Filing Your Claim with The General
First, report the theft to the police. You’ll need the report for your claim. Next, contact The General to open the claim. Have your policy number, VIN, and the police report number ready—this speeds things up.
After you report the theft, The General will walk you through the paperwork. You’ll complete a claim form and submit proof of ownership, registration, keys, and any loan or lease info. For timelines and a full overview, see the complete claim guide. Rebuilding your profile? Review high-risk driver coverage.
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| Step | What You Provide | Pro Tip |
|---|---|---|
| 1) Police report | Report #, date/time, location, VIN | Get the officer’s name and a copy before you leave. |
| 2) Open claim | Policy #, contact info, police report # | Call and upload docs in the portal for faster review. |
| 3) Docs & verification | Title/registration, loan/lease, keys, photos | List factory and aftermarket items (radio, wheels, etc.). |
| 4) Adjuster review | Any follow-ups the adjuster requests | Reply within 24–48 hours to avoid delays. |
| 5) Outcome & payment | Preferred payment method/POA if needed | If the car is recovered, tell your adjuster right away. |
After you submit documents, The General reviews your claim and may ask for more details. Respond quickly to keep things moving. To compare future pricing or coverage, check The General insurance quotes.
Frequently Asked Questions About Filing Claims
Use this quick FAQ to confirm the basics. It covers what to do first, what documents you need, and how to handle updates if your car is found.
What should I do immediately after my vehicle is stolen?
Report the theft to the police, then contact The General to open your claim.
How long does a vehicle theft claim take?
It varies by case, but many claims finish within a few weeks once documents are complete.
Can I file a claim without a police report?
No. A police report is required for vehicle theft claims.
What if my vehicle is recovered after I file?
Tell The General right away so your claim can be updated.
In short, there are five clear steps: police report, start the claim, send documents, adjuster review, and payout. Stay organized and respond fast to reduce stress and speed things up.